Your Custom Piece Is Home...
We’re so grateful you chose to invest in a handcrafted piece made just for you. In a world full of mass-produced furniture, choosing custom means choosing quality, character, craftsmanship, and something truly one-of-a-kind.
Every slab, grain pattern, pour, and finish has its own story — and we’re honored to have been part of creating yours.
We hope your piece becomes more than furniture. We hope it becomes a gathering place, a conversation piece, and part of your home’s story for years to come.
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Thank You for Choosing Custom!
Basic Care Instructions
Daily Use
Use coasters, placemats, trivets, and hot pads to protect your surface.
Avoid placing hot mugs, dishes, pots, pans, or appliances directly on the wood or epoxy.
Cleaning
Wipe spills quickly with a soft cloth.
Clean with a damp cloth and mild soap/mild cleaner when needed.
Avoid bleach, ammonia, alcohol-based sprays, abrasive pads, and harsh cleaners.
Natural Wood Care
If you have a natural oil type finish on your piece, remember to apply wood oil occasionally just like any other wood furniture to
There are many types of products but we love using
Environment
Keep your piece indoors unless it was specifically built for outdoor use.
Avoid prolonged direct sunlight.
Try to maintain a stable indoor temperature and humidity level.
Warranty Details
Your custom piece includes a 1-year warranty on the finish from the date of delivery or pickup.
What It Covers...
Unusual finish failure under normal residential use, such as:
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Peeling
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Flaking
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Finish separation
What It Does Not Cover...
Damage caused by:
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Heat or hot items
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Water damage or standing water
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Scratches, dents, or impact
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Harsh chemical cleaners
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Outdoor exposure
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Direct sunlight or UV damage
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Normal wear and tear
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Misuse or accidents
Commercial-use pieces may be subject to different conditions due to heavier daily use.
The Nature of Wood/Epoxy
A Note About Real Wood
Wood is a natural material. Over time, it may expand, contract, darken, lighten, or shift slightly with changes in temperature, humidity, and light exposure.
Natural grain patterns, knots, markings, tones, and color variations are part of the beauty of real wood and are not considered defects.
A Note About Epoxy
Epoxy is durable, but it is not indestructible.
It can:
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Scratch or dull over time
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Soften or become damaged from heat
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Yellow with prolonged UV exposure
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Show small bubbles or handmade variations
These characteristics are normal with handcrafted epoxy work.
Final Reminder
Your piece was built to be used, loved, and lived with. With proper care, it can remain a beautiful part of your home for many years.
Have a Concern?
If you have a question or concern about your piece, please contact us with:
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Your name
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Order or invoice number
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Photos of the issue
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A brief description of what happened
We’ll review everything and help determine the best next step.